Terms & Conditions

At Rickey Inc., we are committed to exceptional customer service and delivering a seamless shopping experience. Below are the terms and conditions that govern our interactions with customers:

1. Customer Satisfaction

Our Promise: We aim to exceed customer expectations.
Feedback: We welcome feedback to improve our products and services, which can be submitted via our website, email, or customer service hotline.

2. Support Channels

Contact Us:
- Email: SupportRICKEY@rickeyinc.com
- Phone: 240-354-4781 (Mon-Fri, 9 AM – 5 PM EST)
- Live Chat: Available on our website for immediate assistance.
Response Time: All inquiries are addressed within 24 hours during business days.

3. Orders & Shipping

Order Confirmation: A confirmation email is sent upon purchase, detailing the order and delivery estimate.
Shipping: Tracking information is provided for all shipments.

4. Returns & Exchanges

Policy: Due to our strict quality control processes, returns or exchanges are not accepted for hair products.
Color Variations: Virgin, unprocessed hair may have slight color variations. Customers may dye bundles to their desired color if necessary.

5. Product Quality & Warranty

Quality Assurance: All products undergo rigorous quality checks.
Warranty: Applicable only to certain non-hair products, with details provided in the product packaging or on our website.

6. Privacy & Security

Data Protection: Personal information is securely collected and used only for order fulfillment and improving services.
Secure Transactions: All online transactions are encrypted for security.

7. Resolving Issues

Resolution Process: Customer service works to resolve issues quickly and fairly.
Escalation: Unresolved issues will be addressed by a supervisor for further attention.

8. Continuous Improvement

Staff Training: Ongoing training ensures our team provides the best assistance.
Policy Updates: Our policies are regularly reviewed to enhance customer experience.

Privacy & Safety

Rickey Inc. prioritizes customer privacy and security by:

Collecting only essential data for order processing and service improvement.
Employing encryption and fraud detection systems for secure transactions.
Communicating order updates and collecting feedback transparently.

Wholesale Inquiries

Application Process: Submit your business details for consideration as a wholesale partner.
Terms: Competitive pricing, flexible terms, and exclusive resources are available upon approval.
Support: Wholesale partners receive dedicated support and marketing resources.

Payment Methods

In-Person Payments

Accepted Methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Mobile Payments: Apple Pay, Google Pay, Samsung Pay
- Cash and Checks (pre-approval required for checks)
- Rickey Inc. Gift Cards

E-Commerce Payments

Accepted Methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: ACH and wire transfers
- Rickey Inc. Gift Cards

Not Offered:

Buy Now, Pay Later services (e.g., Affirm, Afterpay, Klarna)
Cryptocurrency payments

Security:

SSL encryption, fraud detection systems, and optional two-factor authentication ensure secure transactions.

Support:

24/7 assistance for payment-related issues via live chat or email.

By shopping with Rickey Inc., you agree to these terms and conditions. For questions or assistance, please reach out to our customer service team.